Terms & Conditions

Going to be late?
Please call the salon 01489 893646 if you’re are running late. If you arrive any later than 10 minutes after your appointment time, we cannot guarantee that we will be able to fit you in and you may be required to rebook.

Under 16’s Colour
Unfortunately our insurance will not cover us to colour hair for anyone under the age of 16yrs.

Skin Testing
All new clients to Shades of Sweetpea must be skin tested at least 48hrs prior to their hair colour. You are then required to have a skin test annually.

Cancellations
We kindly ask that you cancel your appointment at least 24 hours in advance, if you can. We reserve the right to charge 50% of the booking fee at our discretion.

No Shows
We understand that everyone has a busy life and we use a system that will text you to remind you about your appointment. If you do not show up for your appointment more than once, you will be charged the full cost of your booking.

SMS Reminders
Our system will send you a reminder about your upcoming appointment by text. If you would rather not receive a reminder, please tell Debbie and she will turn your notifications off on the system.

Social Media
We would occasionally like to use photos of your hair to post on our social media. This is optional; you can request for the posts to be deleted at any time.

Privacy and Data Notice

This privacy notice explains how Shades of Sweetpea Hair looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

TOPICS:

What information we collect about you

How information about you will be used

Marketing

How long your information will be kept for

Where your information is kept

Access to your information and correction

Cookies

Other websites

Changes to our privacy notice

How to contact us

WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with the providers of our salon software system Get Slick.

We have rigorous data protection and security policies in place with all our suppliers.

Some of the people working in our salon are self-employed. Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

MARKETING

We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact Debbie@shadesofsweetpea.co.uk

HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information to contact you about each appointment and for a maximum of 1 year from your last visit to the salon.

After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).

WHERE YOUR INFORMATION IS KEPT

getslick.com (the “Website”) and the Slick software application software, (the “Apps”) are owned and operated by Belle Newco Ltd
Your information is stored within the European Economic Area on secure servers provided by GetSlick

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

If you would like a copy of some or all of your personal information, please contact Debbie@shadesofsweetpea.co.uk

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

COOKIES

OTHER WEBSITES

Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 20th May 2020

HOW TO CONTACT US

Please contact us if you have any questions about our privacy notice or information we hold about you:

By email Debbie@shadesofsweetpea.co.uk
Or write to us at Shades of Sweetpea Hair, Chapel Road, Swanmore SO32 2QA